One of a kind items are ready to ship. They will be packaged up and sent out within 2-4 working days of your order. However there may be times when certain pieces are being used for photo shoots or other promotional work and are not immediately available. If this is the case I will notify you as soon as possible and provide an estimated date which the item will be posted.

Items that are made to order do have a lead time. These can change through out the year depending on the season. My current lead times are as follows:

* Jewellery - up to 2 weeks

* Headpieces and crowns - up to 4 weeks

For any reason if it looks as if your item may be a little delayed I will let you know.

If you have a date you require your item by please ensure you add it to the shipping info at the checkout.

I will always do my best to fulfil rush orders but please do message me first to check. I hold most materials in stock but now and again I will need to order materials specifically for an order.

I am pleased to offer all my products advertised on the website as free delivery to the UK. Each item will be packaged in a luxury keepsake box which is made from recycled materials and is recyclable. This will then be packaged in either a compostable bag, cardboard box or recyclable brown paper. At times I use bubble wrap which has been collected from items posted to me or friends and family (I never buy new!) - please recycle this with carrier bags at your local super market.

Items are sent tracked - you will get an email confirmation with your tracking details once your item/s is/are on the way. Orders over £150 will need a signature on arrival.

I have previously sent my pieces to many countries including the USA, Australia, Germany, Greece, France & The Netherlands.

Shipping outside of the EU and Northern Ireland - delivery cost for each order would be worked out on an individual basis at the checkout.

Shipping within the EU and Norther Ireland - please contact me prior to placing your order as the new General Product Safety Regulation (GPSR) impacts shipping within these areas.

All items will be sent requiring a signature at their destination. I am not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Contact must be made with me as soon as possible after receipt of the item(s) to inform me that they are to be returned and in any case this must be within 14 days. All costs involved with returning the item will be borne by the purchaser. The item(s) must be returned in the same condition in which they were delivered with the same packaging.

Should you request any personalisation (change in colour / size to what is already offered) this will be classed as a commission and unfortunately can not be returned. You will be sent photos of the piece as it is made to ensure you are 100% happy with it prior to it being shipped. Changes in design may be subject to additional charges.

Contact must be made with me as soon as possible after receipt of the item(s) to inform me that there is a fault and in any case this must be within 14 days. Please send photos of the fault. Depending on the issue I may offer a discount on the item or request it to be sent back to me for repair / replacement or a refund should you prefer. In this instance I will send you a returns label for you to attach to the original packaging. The item must be taken to a post office or delivery office to ensure it is tracked and in the system. Once the item has returned to me I will either repair or send out a new item.

Failure to use the provided label or to take the parcel to the post office / delivery office so the item not scanned and tracked via Royal Mail could lead to you not receiving a replacement or refund.

Please check your tracking information for details of how your order was posted. You can then refer to the Royal Mail expected delivery times as seen here.

If your parcel has not arrived within the timeframes outlined by Royal Mail please contact me to let me know. I will then send out a replacement . In the case of one of a kind items where it can not be replaced I will issue a refund.