Shipping and returns
Domestic Shipping Policy
All in stock orders are generally processed and posted within 2-3 business days. However there may be times when certain pieces are being used for photo shoots or other promotional work and are not immediately available. If this is the case I will notify you as soon as possible and provide an estimated date which the item will be posted.
Customised orders are generally subject to a 4 to 6 week lead time dependant on the piece and time of year. I will keep you informed throughout the process and provide an estimated date by which the piece(s) will be sent.
Delivery rates - domestic UK destinations
I am pleased to offer all my products advertised on the website as free delivery to the UK. All items will be sent requiring a signature at their destination.
Delivery rates - overseas destinations
I have sent my pieces to many countries including the USA, France, Germany & The Netherlands. I am happy to post to anywhere in the world and the delivery cost for each order would be worked out on an individual basis. All items will be sent requiring a signature at their destination.
I will endeavour to communicate a postal tracking reference to you shortly after posting.
Customs, duties and taxes
I am not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns policy - customised pieces
As these items will be made at the request of the buyer returns will not be offered for custom made pieces. Throughout the custom made process I will keep you updated with my progress and the delivery timetable.
Returns policy - in stock pieces
Returns are accepted for pieces that have been bought from stock. Contact must be made with me as soon as possible after receipt of the item(s) to inform me that they are to be returned and in any case this must be within 14 days. All costs involved with returning the item will be borne by the purchaser. The item(s) must be returned in the same condition in which they were delivered with the same packaging.